Frequently Asked Questions

Yes, pets are allowed in most of our lodges. You can find our more in our Pet Friendly Collection. Many people bring their dogs to stay, and we’ve even welcomed cats and pet rabbits in the past! We normally limit this to two well-behaved dogs, but if you have more, please give us a call and we can advise on which lodges would be suitable. There is a charge for each dog to cover the extra cleaning (this charge may vary between lodges). There are many fantastic doggy walks right from your doorstep.

To keep our lodges comfortable for everyone, we ask that dogs stay off beds and sofas, muddy paws are cleaned, and gardens are respected. Enclosed gardens vary by lodge, so check your property details.

We only work with the best owners and handpick the best lodges in the best locations for you. All of the lodges are inspected prior to guests’ arrival. We pride ourselves in offering our guests a unique type of luxury.

Once you have made your booking, there will be no extra charges at departure (unless significant damage has occurred, please see below about security deposits and our Terms and Conditions). All our self‑catering lodges include bed linen, towels, kitchen essentials, handwash, hairdryers and fully equipped kitchens. Many lodges offer unlimited logs for the woodburner, and some provide shampoo and shower gel.

Bring any personal toiletries, food items and outdoor clothing suited to Highland weather. If you’re skiing or adventuring, pack any specialist kit you need.

By making your booking you enter into a legal contract with us, and all payments are non-refundable. If you do need to cancel, please send us an email, and we’ll get back to you to confirm the cancellation charges. If you don’t hear back from us, please follow up – we always reply to all enquiries. We strongly recommend you take out holiday insurance to cover potential cancellation expenses.We don’t take security deposits, but any unreported or excessive damage may be charged after departure.

Check-in from 4pm.

Check-out is by 10am.

Early arrival and late departure aren’t usually possible, but ask us and we’ll help if we can.

We operate a simple self‑check‑in system with keys left in a secure location. If you’d prefer a friendly face on arrival, let us know and we’ll try to arrange it.

Most lodges are close to main roads in the Cairngorms, and winter routes are ploughed and salted. A 4×4 isn’t required. Some lodges sit along woodland tracks, just drive slowly and enjoy the scenery.

The guest guidebook has a google pin drop and written driving directions to make sure your arrival is stress free.

Craigard Lodge and Culfoichbeg Lodge has a 7kW Type 2 electric car charging point for guest use. ChargePlace Scotland will help you find other local electric vehicle charging stations. Please do not plug into the lodge electrics for electric car charging. This is strictly prohibited and could void the insurance of the property. Guests would be liable for any damage and additional costs incurred.

Highland weather can change quickly, especially around Aviemore and the Cairngorms, so it’s best to pack layers, sturdy footwear and clothing suited to winter conditions if visiting between November and April.

The Scottish Highlands are well prepared for winter, with regularly ploughed and gritted roads, reliable local services and experienced communities, so snowy or icy weather very rarely affects daily travel or day‑to‑day life.

Hot tubs are professionally maintained and ready for your arrival. Please follow the guidance in your lodge’s guestbook, shower before use, and avoid adding products or drinks to the water.

All lodges offer free Wi‑Fi suitable for browsing and emails: you’ll find the network and password details in the guestbook app. 

Most bars, restaurants and cafes in the area offer free Wi-Fi. Wi-Fi can sometimes be a bit slower than it is in cities, and it’s best to assume it won’t be streaming speed.

Please leave the lodge tidy, do your washing up and take out your bins. Recycling details are in your guestbook. You don’t need to strip beds or vacuum. – unless you really want to! 

Our lodges sit in peaceful Highland settings. Expect quiet nights, dark skies and natural sounds. Please respect neighbours and local wildlife.

You may spot deer, red squirrels, pine martens and Highland birds around the lodges. They’re safe to enjoy from a distance. In summer, midges can appear but a repellent helps.

The Highlands give you so much to explore. From Speyside’s whisky distilleries and castle trails to the coastal villages around the Moray Firth, you’ll find farm shops, bakeries, independent stores, family‑friendly eateries and scenic places to stop throughout the region. Whether you’re looking for relaxed lunches, local produce, fine dining or hidden‑gem cafés, the Highlands have plenty of choice within easy driving distance of our lodges.

Your online guest guidebook includes detailed recommendations for food, drink and activities close to your lodge, along with our favourite spots across the Cairngorms and the wider Scottish Highlands.

The Highlands offer an incredible range of activities all year round. Around our lodges in the Cairngorms National Park you’ll find walking trails, cycling routes, wildlife watching, paddleboarding, loch swims, forest adventures and family‑friendly attractions. Wider afield, the Highlands also offer castle visits, whisky distilleries, scenic drives, boat trips, golf courses, and some of Scotland’s most iconic viewpoints, all within easy reach for a day out.

If you’re visiting in winter, the main ski resorts; Cairngorm Mountain, Lecht 2090 and Glenshee, typically open from December to April, although Scottish conditions can vary. These centres offer skiing, snowboarding and winter experiences for all abilities.

There are contact details in our online guidebook, and we hope we have included everything you need to know about each lodge. However, if you still have queries, we are on hand to help in any way we can.

Many guests choose our Highland lodges for birthdays, anniversaries and family gatherings. Let us know your plans and we’ll advise on suitable lodges and any guidelines.

We can help with recommendations for local experiences, dining, activities and trusted suppliers, or you can choose a full personal concierge service for a completely tailored stay. Your concierge is there from the moment you book, helping you shape a break that feels relaxed, memorable and effortless. They can arrange experiences, coordinating timings and taking care of the details so you can simply enjoy your time in the Highlands.

Yes, we are lucky to have excellent Highland Chefs that offer in-lodge dining. Once you have made a booking we would be happy to point you in the right direction.

Whilst it is not a standard offering, additional housekeeping can be arranged at selected lodges. Just ask and we’ll check availability and pricing for you.